l3coaching

Coaching and Hypnosis Agreement

This agreement is entered into whereby the Coach L3 Coaching (Sarah Burrows) agree to provide Coaching / Hypnosis services for the client focusing on topics, results, outcomes and goals that are agreed.  These terms and conditions are agreed to when you sign up for the service.

Description of Coaching

Coaching is a partnership (defined as an alliance, not a legal business partnership) between Coach and the Client in a thought provoking and creative process that inspires the client to maximize personal and professional potential. It is designed to facilitate and create/development of personal, professional and business goals and to develop and carry out a strategy/plan for achieving these goals.

Coach-Client Relationship

The coach agrees to maintain the ethics and standards of behavior, established by the International Coaching Federation (ICF). www.coachfederation.org/ethics

The Client is solely responsible for creating and implementing their own physical, mental, and emotional wellbeing, decisions, choices, actions and results arising out of, or resulting from the coaching relationship and their coaching calls and interactions with the Coach. As, such the client agrees that the coach is not and will not be liable or responsible for any actions or inactions or for any direct or indirect results of any services provided by the coach.

The Client understands that coaching is not therapy and dose not substitute for therapy, if needed and does not prevent, cure or treat any mental disorder or medical disease. A coach is not a medical practitioner.

The client agrees to communicate honestly, be open to feedback, and assistance and to create the time and energy to participate fully in the coaching program.

The Client further acknowledges that the coach may terminate or discontinue the coaching relationship at any time. See Terms or payment.

The Client acknowledges that coaching is a comprehensive process that may involve all aspects of their life, including work, finances, health, relationships, education, and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implement choices is exclusively the Clients responsibility.

The Clients acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by PsyBA and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by medical or other qualified professionals. It is the Clients exclusive responsibility to see such independent professional guidance as needed. If the client is currently under the care of a mental health professional, the client is required to disclose this to the coach immediately and provide written consent from their medical practitioner before coaching can commence. The coach may refuse to provide coaching services in this situation.

Services

The parties agree to engage in a “Coaching Program/Hypnosis Program” as detailed in Terms and Conditions. The coach will be available to the client via email in between scheduled meetings as defined by the coach in Session 1. The coach may also be available to the Client, per the client’s needs as defined by the Coach prior to the service of delivery, at an hourly/project rate confirmed during the discovery call.

Schedule and Fees

The delivery of coaching services shall be charged as per the ‘fees’ agreed during the discovery call. This includes coaching sessions emails, calls and any other services provided.  The client at the coach's discretion might be eligible for a single free discovery call.

The length of each session is as detailed in ‘Session Duration’ below

If rates change before this agreement has been agreed to by accepting the terms and conditions, the prevailing rates will apply.

The ‘Refund Policy’ in effect for the term of this agreement is as detail below.

Terms of Payment 

Terms of Payment is required in-full prior to coach services being delivered via the payment method of your choice available to you on the Coaching invoice.

Where paying by EFT a payment receipt is to be emailed to the Coach at the time of payment being made.

At the discretion of the Coach, paid fees may be transferred to a future session date, where a session has been cancelled by the Client with more than 48 hours’ notice in writing.

In the extreme and unusual case where the Coach cancels a session, the fee paid by the Client will be transferred to a future session - a refund will not be issued. Please see 'Refund Policy' below. 

The Coach may suspend services where payment has not been received.

In the unlikely event where the Coach terminates service provision, all fees paid against sessions not yet delivered to /consumed by the Client will be returned to the client in full, within 48 hours of service termination advice in writing by the Coach.

Coaching Program

Depending upon the outcome the Client wishes to achieve and the time, money and commitment the Client is willing to honour, the type of Coaching Program the Client will be agreed during the discovery call.  It is noted that:

The costs of all resources within your Program are included in your Coaching Fee, as agreed to prior to Coaching commencing and as detailed on your invoice.

Where resources are added to your Program that are considered 'extra' to those negotiated and agreed to (such as books, profiling reports etc.), your Coach will gain your approval to use and charge you for them prior to delivery.

Your Program can include one or all modes of delivery as follows: face-to-face, online and telephone. The mode/s of service you will experience will be as agreed to by you and the Coach prior to commencement of service.

Email contact between sessions will be as outlined and agreed to in your first coaching session.

Phone contact with your Coach between sessions will be as outlined and agreed to in your first coaching session.

Your Coach will have a diary scheduled around your booked sessions, you are required to give at least 48 hours notice of session cancellation.

Where a Client fails to attend a confirmed coaching session, the Client may forfeit their paid fee at the discretion of the Coach.

Session Duration

Depending upon the Coaching Program you agreed to the session duration will vary. The session length will be agreed before each session. This will be confirmed with you prior to coaching commencing. Please always be on time for your sessions. The Coach may not be able to add time onto the end of a planned session where you arrive late.

Refund Policy 

Refunds will not be issued where: 

The Client fails to attend a pre-confirmed session (in person, online or via phone). At the discretion of the Coach, a new session time may be arranged. 

The Client terminates a pre-purchased program of coaching. At the discretion of the Coach, a percentage of the fee may be refunded, depending upon the notice period and reason for     
termination. 

The Client cancels a pre-purchased session with less than 48 hours' notice. At the discretion of the Coach, a new session time may be arranged.

The Coach cancels a coaching session - in this instance, a new session time will be arranged.

Upon completion of a coaching session - no refunds apply

L3 Coaching

Sarah Burrows

0404 085 023 

[email protected]

Coaching

Take the way forward with Sarah Burrows and L3Coaching!  Embrace a brighter future filled with achievable goals and growth to help you move past workplace stress or weight loss. Book a consultation today and start your journey towards a happier, healthier you. Empower yourself with NLP, Hypnosis and Coaching.